Project Manager
• Successful coordination among multiple teams with 8 different technologies and functional requirements
• On time & On budget delivery with no end date variance or schedule slippage
• Project implementation team received ‘Best Executed Project’ award in TCS BLITZ 2014 ceremony
• Led Correspondence Management team that involves successful generation of case letters which are legal documents being send out from Govt organization to their citizens
• Successfully delivered of more than 400 odd letters which was set to hit production by June’14 AMS Incident Manager & Third Party manager
• Managing post production incidents and coordinating with teams to provide resolution within SLA. No SLA breach was recorded
• Represented customer managed Implementation control committee (ICC) on behalf of TCS
• Progress reports, business cases and presentations to customer service management officials
Expertise used in the project: E.2. Project and Portfolio Management
Project Manager
• Played pivotal role in improvement of process and delivery quality for TCSFS Core Banking Product implementation teams.
• Helped implementation teams in performing root cause analysis for recurring defects & proposed best practice to avoid recurrence
• Ensured compliance of mandatory practices for delivery quality & reported weekly to product head
• Prepared handover-takeover document for OU to maintain hassle free transition from implementation to maintenance team
• Ensured regular reporting of UMP metrics for all project & reported the same to product head on monthly basis.
• Reviewed unified project plan for implementation teams & tracked to authorization from product head.
• TCS certified internal lead auditor for auditing cross operating units
• Conducted Project Management Review(PMR) for 15 TCS BANCS implementation projects
• Involved in analysis of customer satisfaction survey for core banking product
• Worked closely with Bancs implementation teams to get them ready for CMMI audit
• Responsible for proactively tracking & closure of issues logged in Q-portal against the project during audits and PMRs
• Prepared OU level risk management report and business continuity plan for implementation projects
• Conducted integrated quality management system(iQMS) for project managers in TCS Bancs Philippines
• Brought TCS Bancs Philippines team under the purview of IQMS
Expertise used in the project: E.6. ICT Quality Management, E.5. Process Improvement, Project Management
Developer & Module Lead
• Involved in requirement gathering and high level technical document design
• Ensured on time delivery of deposit module
• Contributed in cross module technical specification review
• Handled delivery quality & audit related activities